Privacy Policy

At Richard Soo Hoo Insurance Agency, a Division of Sterling Insurance Group, we understand the importance of protecting your privacy. This notice outlines our privacy practices and commitment to safeguarding your information.

Information Collection

Richard Soo Hoo Insurance Agency is the sole owner of the information collected on this website. We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease, or rent any personally identifiable information to any third party not specifically authorized by you, except as described in this Privacy Policy.

When you enroll for coverage or purchase an insurance policy from us, we may ask you to provide personal information, including your name, home address, mailing address, telephone number, and email address. This information will be shared with the insurance company to establish your policyholder account and retained at our offices to provide customer service.

Additionally, when you contact us via email through this website, we may collect personally identifiable information such as your email address to respond to your inquiries.

Confidentiality

Our employees are required to sign a Confidentiality and Nondisclosure Agreement, ensuring they understand the importance of protecting customer information. Access to nonpublic personal information is restricted to qualified employees who are granted password-protected access. We employ physical, electronic, and procedural safeguards in compliance with federal regulations to protect your nonpublic personal information.

Links on Our Website

This website may contain links to third-party websites that are not controlled by Soo Hoo Insurance Agency. These links are provided as a convenience, and you agree to use them at your own risk. Soo Hoo Insurance Agency is not responsible for the content, privacy policies, or practices of these third-party websites. Our Privacy Policy applies only to information we collect while you are actively engaging with Soo Hoo Insurance Agency. We encourage you to review the privacy policies of any third-party sites you visit.

SMS Compliance

By opting in to receive SMS messages from Soo Hoo Insurance Agency, you agree to the following terms:

• Information Collection: We may collect your mobile number and other contact information to provide updates, reminders, and promotional offers.

• Message Frequency: You will receive up to 20 messages/month, depending on your preferences.

• Fees Disclosure: Message and data rates may apply based on your mobile carrier’s plan.

• Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message.

• Support: For assistance, reply HELP or contact us directly using the contact information below.

• Third-Party Sharing: Your mobile number will not be shared, sold, or disclosed to third parties without your explicit consent, except as required to deliver the services requested. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

• Complaints:
  If you believe you have received SMS messages in error or have concerns about our SMS practices, you can file a complaint by:

  • Emailing us at info@soohooinsurance.com with the subject line “SMS Complaint.”

  • Contacting our customer support team at 617-338-8168.

  We take complaints seriously and will investigate and resolve your concerns promptly, typically within five business days.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes your agreement to the updated policy.

Contact Us

If you have questions about our privacy practices or SMS compliance, please contact us at:

Richard Soo Hoo Insurance Agency
A Division of Sterling Insurance Group
123 Beach Street
Boston, MA 02111
(617) 338-8168
info@soohooinsurance.com